Discover the 24/7 automotive key deposit solution !

For more than three years, Ipsip support car dealerships and workshops in the digitalization of the customer's after-sales experience. Our range of contactless reception kiosks (24/7 automated kiosks, 24/7 locker kiosks, queue-cutting kiosks) allow dealerships and after-sales service centers to offer flexibility in customer vehicle drop-off and pick-up times.

 

How 24/7 service stations support car dealerships and repair shop customers ?

• Enabling appointments autonomously 24 hours a day, 7 days a week

Now customers can schedule their appointments online, by email, or through an advisor. The APV terminal is able to interface with the dealers' planning management software to facilitate the handling of customers.

Once an appointment is made, the customer receives a code by sms to drop off or pick up his car keys whenever he wants on weekdays or weekends.

• A fully digitalized customer journey

The 24/7 contactless kiosk provides your customers with a fully digitalized experience. The customer identifies himself at the kiosk with code received by SMS in order to deposit or retrieve his vehicle keys. The kiosk guides them through a customer journey within they can validate or modify their appointment information (phone number, email, VIN, mileage, etc.).They are also able to leave a comment for the after-sales receptionist.

Le réceptionniste après-vente prend en charge vos clés de voiture et démarre l’intervention dès validation de votre accord sur le bon de travaux présenté par la concession.

The after-sales receptionist takes charge of your car keys and starts the intervention as soon as the agreement on the work order presented by the concession is validated.  

Improving customer satisfaction :

• Users are no longer subject to the constraint of the opening hours in concessions, and can thus deposit his vehicle keys outside his working hours.

• Kiosks considerably reduce waiting times in sales outlets and car centers.

Car dealership Benefits :

• Car dealership increase its competitive advantage and its number of entries/days by offering more flexibility to its customers.

• Optimization of time and daily tasks in after-sale.

• Real-time tracking of appointments and kiosk usage statistics.

You want to learn more about the after sale kiosks? Contact us or consult our case study.