The FAST LANE kiosk dedicated to the automotive after-sales service.
In an innovative approach, dealerships, manufacturers and automotive centers are equipping themselves with 24/7 reception kiosks to cover non-working hours, and fast lane kiosks to accompany service advisors during busy hours.
Following the deployment of the after-sales 24/7 reception terminal, our fast lane kiosk is now appearing on sales points.
Offering an additional service to your customers to drop off and return their vehicle keys at the kiosk, the main idea behind this fast lane kiosk is to relieve the after sales reception teams during peak hours and offer customers a quick and efficient way to drop off their keys.
A terminal placed near the reception desk
The Fast Lane Terminal is intended for an indoor environment and is designed to improve customer vehicle pick-up during peak hours. It is therefore placed near the service desk and allows for quick redirection of drop-offs and returns. It can also be used to supply spare parts or as a Click&Collect locker.
The main objective of this solution is to reduce the waiting time in the dealerships and to direct the customers who wish to do so to a quick drop-off and/or pick-up of their vehicle keys for the after-sales services.
It is possible to collect your vehicle keys on Saturdays
Your sales showroom is open on Saturdays, while your after-sales workshop is closed?
Put your customer’s keys in the terminal on Friday evening, so he can come and collect it in full autonomy on Saturday thanks to the code he will have received by text message. No pressure for the customer who could not show up on Friday night before closing time, you are now able to offer him flexibility on his vehicle key drop-off and pick-up.
What are the benefits of the fast lane kiosk solution?
- Improved customer experience
- Increased customer satisfaction
- 100% digital process (drop-off, e-payment, key delivery)
- Complete interfacing with business tools (Agenda, DMS)
- High customer capacity and high level of availability (off-peak and peak hours)
- Compensation for understaffing in after-sales reception
Digitalizing your after-sales service becomes a priority and allows you to manage your reception in dealerships with more flexibility but also to benefit from an efficient complementary tool for your teams. This fast lane terminal is intended to be installed at our customers' sites, stand-alone or in addition to our AS 24/7 reception terminal, depending on the sales outlet.
Easy to install the fast lane kiosk
All you need is an electrical outlet to plug the terminal. The rest of the connectivity is managed in 4G/LTE. It avoids exposure to the local network and guarantees de facto cybersecurity against attacks that are increasingly affecting the automotive sector
A fast lane terminal connected to your existing system
All of these solutions are designed to work with your existing DMS, Planning Calendars, Vehicle Tour, E-payment Supplier . Limiting impact on your business and application environment, the solution works in complete autonomy and runs with your daily tools so that its use is transparent for you.